Warranties and return policy

Our refurbished and factory second items come with 6 months warranty from us
unless otherwise specified in the product description. The warranty does not cover
cosmetic damage for any refurbished and factory second items.

The brand-new items come with Manufacturer Warranty and are subject to the
Manufacturer's terms and conditions. 

• The warranty will not cover any items being used in commercial premises.
• If machines are incorrectly installed by the customer a service fee will be chargeable.

We are committed to your satisfaction. Returning a product can be stressful on
customers, so we’re here to help you get it right the first time. Our talented product
experts are available to help you select the right product for your needs. We
encourage you to take advantage of our expertise before making your purchase.

 
If you are not satisfied with your purchase, you will need to contact the store
regarding any cancellation. Delivered products in use are not returnable. Any
returned products must be free of any cosmetic damage. Products that do not meet
these requirements may not be eligible for return or may incur a 30% restocking fee.
Any product that has been installed or attempted to be installed cannot be returned.
Shipping and handling charges from our warehouse are non-refundable. Customers
are responsible for shipping charges incurred when returning a product. 

The customer agrees to the terms and conditions published above when they place
a completed order with our company. In addition, the customer authorizes their credit
card company to abide by these terms. We reserve the right to cancel orders at any
time.

Refunds will be handled according to our store’s policies. Please Contact Us for a
copy of our store's policies.

To start a return, you can contact us at julian@rightwhitegoods.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at julian@rightwhitegoods.com.au.